Read the passage and answer the questions A and B.

We have two terms to describe our social behaviour—'etiquette' and 'manners'. 'Etiquette' is a French  word and it means the rules of correct behaviour in society. The word 'manners' means the behaviour  that is considered to be polite in a particular society or culturE- Manners can be good or bad. For  example, it is a bad manner to speak with food in one's mouth. No one likes a bad-mannered person.  Remember that etiquette and manners vary from culture to culture and from society to society. We learn etiquette and manners from our parents, families and various institutions, such as schools,  colleges or professional bodies. There are rules of behaviour for all kinds of social occasions and it is  important to learn them and practise them in everyday lifE- The manners that are correct in a wedding  reception will not do in a debating club. Therefore, we have to be careful about etiquette and manners.  We know how important it is to say 'please' and 'thank you' in everyday lifE- A few more polite expressions  such as 'pardon me,' 'excuse me', 'may I', are bound to make your day smooth and pleasant